What if the product is damaged in the mail?
We ask for photo verification of the damaged goods sent to firstname.lastname@example.org, then we’ll gladly send a replacement at no cost to you.
How do you package products?
All orders are shipped in discreet packaging (padded envelopes, corrugated boxes)
How long do I have to submit a claim for a return/exchange?
Any claims for damaged or defective items must be submitted within 20 days after the product is received. For packages lost in transit, all claims must be submitted no more than 20 days after the estimated delivery date.